Tampa, Fla.(970 WFLA)-Dear Valued SunPass® Customer, We appreciate your patience during the SunPass system maintenance period. We are aware that many customers are experiencing difficulties accessing the SunPass website, mobile app and telephone system.
We anticipated a high volume of customers trying to access the system once it came back online; and although the increased demand was anticipated, it was higher than expected.We express our deepest apologies to our customers who depend on our service.
Please know that we are working diligently to resolve this as quickly as possible and that our goal is to provide SunPass customers with the best possible service in every interaction with our people and our systems.
Thank you for your patience.