TAMPA -- Two Florida airports get high marks in a new traveler satisfaction survey.
J.D. Power finds Tampa International has the highest satisfaction ranking among large North American airports. That's the category just below mega-airports such as Minneapolis-St. Paul or San Francisco, with between 10 and 33 million passengers per year.
Tampa beat out John Wayne Airport in Anaheim and Dallas's Love Field.
Jacksonville and Southwest Florida airports tied for third in the medium category, 4.5 to 10 million passengers per year.
Overall, J.D. Power says satisfaction is down from last year, as passenger volume passes 90 percent of pre-pandemic levels and labor shortages have caused record numbers of flight cancellations.
The "2022 North America Airport Satisfaction Study" looks at six factors: terminal facilities, arrival and departure, baggage claim, security check, check-in, and food and retail.
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